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National Repository of Grey Literature

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Quality of services in the insurance sector and options for improvement of Allianz pojistovna, a.s. Šrámková, Martina ; Hůlová, Marie (advisor) ; Kořánová, Helena (referee) The bachelor thesis deals with the quality of services topic and its aim is to suggest options for improvement of the specific insurance company based on an analysis of quality insurance services in the Czech market. Survey among czech insurance companies clients served as a main instrument to meet the target. On the basis of the results, recommendations to improve the quality of services of Allianz pojistovna, a.s. were made at the end of the thesis. Detailed record

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